Mayade Course “Exclusive Company (C-KPIs)” for SMEs

Course “Exclusive Company (C-KPIs)” for SMEs

Course "Exclusive Company (C-KPIs)" for SMEs

The "Exclusive Company (C-KPIs)" course for SMEs is designed to give participants an overview of the elements of creating KPIs, a summary of the calculation formula for each department in the organization. Including guidelines for applying various KPIs to the company.

In this regard, the details of the KPIs formula will be applied. It depends on the database and the industry. The course will present guidelines and standard formulas used by organizations and internationally, including workshops to show a more realistic picture.

What will you learn from this course?

Summary of calculation formulas for each department in the organization.

You will learn the formula for calculating KPIs as follows.

Inventory department

  • Inventory Turn Over Rate
  • Number of days that products remain in inventory (Inventory Days)
  • Cash liquidity (Cash to Cash Cycle Time)
  • Analyze inventory Identify the most valuable inventory (ABC Analysis)
  • Re-Order Point (ROP)
  • Minimum inventory (Safety Stock)
  • Economic Order Quantity (EOQ (Economic Order Quantity)

Sales Department (Sales & Distribution)

  • Monthly Sales Growth
  • Average Net Profit Margin
  • Sales Opportunities
  • Sales Target
  • Average Purchase Value
  • Selling to the company’s sales representatives (Sales Per Rep)
  • Product Performance
  • Average Cost Per Lead
  • Customer Lifetime Value

Marketing Department

  • Measuring the efficiency of marketing to high potential customers (Marketing Qualified Leads (MQL))
  • Converting customers who are interested in products/services into real customers (Conversion Rate)
  • Brand Awareness
  • Measuring the level of interest and response of followers (Engagement Rate)
  • Cost per Lead
  • Return on Marketing Investment
  • Customer Lifetime Value (CLV)
  • Customer Acquisition Cost (CAC)
  • Customer Retention
  • Net Promoter Score (NPS)
  • Funnel Conversion Rate

Accounting Department (Financial Accounting)

  • Net Profit Margin
  • Gross Profit Margin
  • Actual cash profit (EBITDA)
  • Earnings before interest and income tax (EBIT)
  • Cash flow statement
  • Accounts Receivable Turnover Ratio
  • 7 Turnover rate of creditors of goods or services (Accounts Payable Turnover)
  • Working Capital

Human resources department (HR)

  • Company income per employee (Average Revenue Per Employee (ARPE))
  • Actual cost per hire of one employee (Cost Per Recruitment)
  • Employee turnover rate (EMPLOYEE TURNOVER RATE)
  • Employee leave ratio and 15 additional HRs KPIs

Purchasing department

  • Emergency Purchase Ratio
  • Expenses: The purchasing department saves the company for a period of time (Cost avoidance).
  • Purchase Price Variance
  • Proportion of waste (%Defect Rate)
  • Supplier Lead Time (Day)
  • Product availability (Vendor Availability)

Maintenance department (Plant Maintenance)

Maintenance work type

1. Preventive maintenance PM (Preventive Maintenance)
2. Corrective Maintenance CM (Corrective Maintenance)
3. Predictive maintenance PD M (Predictive Maintenance)

Plant Maintenance (PM) KPIs

1. Downtime
2. Average time before each failure MTBF (Mean Time Between Failure)
3. Average time from damage to being usable each time MTTR (Mean Time To Repair)
4. Maintenance cost and budget

Production Department (Production Planning)

  • Downtime
  • Installation time (Setup time)
  • Measuring the number of production units at a given time against the set plan (Production rate).
  • Measuring overall equipment effectiveness (OEE)
  • Percentage of products that do not pass quality inspection (Rejection rate)
  • Number of product receipts The last time it was run within the specified time (On-time orders)
  • Total Forecast Volume (Total Forecast)

Transportation Department (Transportation)

  • Cost of transportation per sales
  • Cost of transportation costs baht per kilometer
  • Distance in kilometers that the car travels empty.
  • The number of times the product is damaged.
  • % on-time delivery (% on-time delivery)
  • The number of accidents
  • Number of customer complaints


  • Additional knowledge: What are Objectives & Key Results (OKRs)?
    – What are OKRs?
    – How are OKRs different from KPIs?

  • Bringing KPIs from each department to create a basic KPI Dashboard report with MS PowerApp + PowerBI Demo Tool..

Date and Time

⦿ Summary KPI Public Class at The Emerald Ratchada Hotel

  • Date: 28-29 September 2024
  • Time: 10:00-16:30 PM
    (Includes lunch and coffee break in the morning and afternoon.)

⦿ What is ERP, CRM, Data Management, techniques for choosing a system development team (Vendor Selection) and Q&A (Zoom Online)

  • Date 25 October 2024
  • Time 9:00-12:00 AM

⦿ Private Consult [1:1] (Zoom: 1 time)
(The team will send you a registration form to select a convenient date and time)

** Note: Training dates and times can be changed depending on the company’s specifications.

Payment Details

There are 2 payment methods.

Bank Name: Siam Commercial Bank Public Company Limited

Account name: Mayade Consulting Group Company Limited

Account number: 292-2500004-9

  • Training fee 44,500 baht (Included VAT)
    (1 person)
  • Training fee 69,000 baht (Included VAT)
    (2 person)

For more information, contact.